Refund policy
Last updated: 10 September 2026
At MOWERS AND MORE LTD, we want you to be satisfied with your purchase. If you need to return a product or request a refund, please review the policy below.
1. Returns
Customers may request a return where the product is eligible for return under applicable consumer laws and the terms of their purchase.
To request a return, please contact us before sending any product back. We will provide instructions regarding the return process and the appropriate return address.
Products should be returned in a condition suitable for resale where applicable, together with all original accessories, components, manuals, and packaging where reasonably possible.
2. Mowers and Used Products
For safety and hygiene reasons, products that have been used, assembled, modified, damaged, or operated may be subject to different return conditions.
Before returning a mower, please contact us for instructions. Do not send a product to either of our business or fulfilment addresses unless we have confirmed the correct return address with you.
If a product has been damaged through misuse, improper assembly, accident, neglect, or failure to follow the manufacturer's instructions, the cost of the damage may be deducted from any refund where permitted by law.
3. Faulty, Damaged or Incorrect Products
If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Your name and contact details
- A description of the problem
- Photographs or video showing the issue, where appropriate
We will assess the issue and, where appropriate, arrange a repair, replacement, return, or refund in accordance with applicable consumer protection laws.
4. Change-of-Mind Returns
If you change your mind about a purchase, your eligibility to return the product and receive a refund will depend on the applicable consumer laws, the product purchased, and the condition of the product.
Customers should contact us before returning a product so that we can confirm whether the return is eligible and provide the appropriate instructions.
For products that have been assembled or used, additional conditions may apply.
5. Return Shipping
Where a return is requested because the product is faulty, damaged on arrival, or incorrectly supplied, we will handle return arrangements as required by applicable law.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.
We recommend using a tracked delivery service for returned products and keeping proof of postage until the return has been completed.
6. Refunds
Once we receive and assess an eligible returned product, we will notify you regarding the outcome of your refund request.
Approved refunds will normally be issued to the original payment method used to place the order.
The time for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.
Where permitted by law, any reduction in the value of a returned product caused by handling beyond what is reasonably necessary to establish the product's nature, characteristics, and functionality may be taken into account.
7. Non-Returnable or Restricted Items
Certain products may not be eligible for return in particular circumstances, including products that have been:
- Customised or specially ordered for the customer
- Damaged after delivery through misuse or negligence
- Modified or altered without our authorisation
- Returned incomplete where components or accessories are missing
- Used beyond what is reasonably necessary to inspect and test the product
These exclusions do not affect any statutory rights that cannot legally be excluded.
8. UK Consumer Rights
If you are a consumer in the United Kingdom, nothing in this policy is intended to limit or exclude your statutory rights under applicable UK consumer protection legislation.
Where applicable, UK consumers may have cancellation rights for distance purchases, subject to legal exceptions and conditions.
Your statutory rights regarding faulty, misdescribed, or otherwise non-conforming goods remain unaffected by this policy.
9. US Customers
For customers purchasing in the United States, returns and refunds are subject to the terms of the order and applicable federal and state consumer protection laws.
Where a product is defective, damaged, or incorrectly supplied, please contact us so that we can review the issue and determine the appropriate resolution.
10. How to Request a Return or Refund
Before returning any product, please contact our customer service team:
MOWERS AND MORE LTD
Company Number: 08442633
21 All Saints Rise
Warfield
Bracknell
Berkshire
England
RG42 3DS
Phone: +44 20 4635 8387
Email: help@mowersandmore.shop
Please include your order number and explain the reason for your return or refund request.
Important: Do not send a return to our UK business address or US fulfilment address until our customer service team has provided the appropriate return instructions.
11. Changes to This Policy
MOWERS AND MORE LTD reserves the right to update this Refund & Returns Policy from time to time. The latest version will be published on our website with the applicable update date.
MOWERS AND MORE LTD
Company Number: 08442633