Privacy policy

Last updated: 10 September 2026

MOWERS AND MORE LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Who We Are

MOWERS AND MORE LTD
Company Number: 08442633
21 All Saints Rise
Warfield
Bracknell
Berkshire
England
RG42 3DS

Email: help@mowersandmore.shop
Phone: +44 20 4635 8387

For the purposes of applicable data protection legislation, MOWERS AND MORE LTD is responsible for the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction details
  • Payment-related information necessary to process your order
  • Information you provide when contacting customer support
  • Information about returns, refunds, warranties, or product enquiries
  • Website usage and technical information, such as IP address, browser type, device information, and pages visited
  • Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Process payments and refunds
  • Provide customer service and support
  • Respond to enquiries and requests
  • Manage returns, warranties, and complaints
  • Maintain records of transactions
  • Detect and prevent fraud, abuse, and unauthorised activity
  • Operate, maintain, and improve our website
  • Communicate with you about your orders or services
  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend our legal rights

4. Legal Basis for Processing

Where UK data protection law applies, we process personal information using one or more of the following legal bases:

Contract: We may process information where it is necessary to enter into or perform a contract with you, such as processing and delivering your order.

Legal obligation: We may process information where necessary to comply with our legal or regulatory obligations.

Legitimate interests: We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent: Where required, we may process information based on your consent. You may withdraw consent at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

We do not generally need to store complete payment card details ourselves. Payment information may be collected and processed directly by the payment provider used during checkout.

Payment providers may process your information in accordance with their own privacy policies and terms.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment processors
  • Delivery and courier companies
  • Warehousing and fulfilment providers
  • Website and hosting providers
  • IT and technical service providers
  • Customer support providers
  • Professional advisers, such as accountants, lawyers, or insurers
  • Government authorities, regulators, or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to process personal information only for appropriate business purposes and in accordance with applicable data protection requirements.

7. International Data Transfers

Because we sell products to customers in both the United Kingdom and the United States, some service providers or business partners may process information outside the country where you are located.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection laws.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions
  • Provide customer support
  • Maintain appropriate business and financial records
  • Resolve disputes
  • Prevent fraud
  • Meet legal, accounting, tax, and regulatory requirements

The specific retention period will depend on the type of information and the reason it is being retained.

9. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve your experience.

Cookies may be used for purposes such as:

  • Essential website functionality
  • Shopping cart and checkout functionality
  • Website analytics
  • Website performance
  • Marketing and advertising, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website's cookie settings.

Disabling certain cookies may affect the functionality of the website.

10. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

We will not send marketing communications where doing so would breach applicable law.

11. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request portability of certain information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the appropriate data protection authority

Some rights are subject to legal conditions and exceptions.

To exercise your rights, please contact us using the details provided below.

12. UK Data Protection Rights

If you are located in the UK and believe your personal information has been handled improperly, you have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can contact the ICO through its official website or by using the contact details published by the ICO.

We encourage you to contact us first so that we have an opportunity to address your concern.

13. US Privacy Rights

Depending on the state in which you reside, you may have additional privacy rights under applicable US state privacy laws.

These rights may include rights to access, correct, delete, or obtain information about certain personal information we process, subject to applicable legal exceptions.

If you wish to exercise a privacy right, please contact us using the details below. We will assess your request according to the laws applicable to you.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Children's Privacy

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on our website with a revised "Last updated" date.

18. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

MOWERS AND MORE LTD
Company Number: 08442633
Business Address : 21 All Saints Rise
Warfield
Bracknell
Berkshire
England
RG42 3DS

Email: help@mowersandmore.shop
Phone: +44 20 4635 8387